Wednesday, April 19, 2006

Anything can happen day........

So, someone asked me about my shit flying day yesterday, this was my response:

I am having a better day today, thanks. It's funny, and this is probably going to sound like a bunch of telecom techno-babble, but I had a customer who ordered 4 T1s of internet and only needed them for a few days for a trade show. The circuits were to go from our data pop in Santa Clara CA to the hotel site in Santa Clara. The circuit is partially on our network (on Net) and partly off net (from SBC, to connect to our circuit to complete it to the customer/hotel). Two of the 4 off net circuits were ordered correctly. Hit me if I'm talking down to you. The other two were not, the off net didn't originate at the same central office as where our on net circuit ended and instead went from a central office in San Jose to Santa Clara. It was going to cost my company $4k to expedite a correction order with SBC to make the customer's due date and the expenditure was approved. Then I asked* "Is it possible to re-design the On Net circuit (which we had control over) to meet the incorrect Off Net that we already had (instead of paying $4K to move it) and that's what we ended up doing. Sometimes being creative is necessary in telecom, but it rarely happens. Bell heads don't think outside the box. So anyway, I got no credit** for getting the customer taken care of within their timeline or for saving our company big bucks. Yeah, you're welcome; any time.


Ok, I'm done bitching. Go have fun out in the sunshine now.

* Always ask seemingly dumb questions. Sometimes they make you look smart.

**I later actually did get a small, almost insignificant pat on the back. Yea me!

***Helloooooooooo, 28! Duh!

3 comments:

Gnomeself Be True said...

I repeat...you are my hero.

House of Suz said...

And you mine.

Steven said...

How did you get into telecom?