Welcome to Rant Wednesday! UPDATED!!!!!!!!!!!!!

This is what I put up with here at H & K:

Two months ago I entered an order to disconnect telephone services for a customer, back-crediting to January 31st of this year.....because that's when it was supposed to have been disconnected, low these many months ago. Keeping in mind that I didn't start working here until June of this year I think you can start to get a handle on the cause of my frustrations. (And no, this isn't the only customer I am having to "clean up" for, just in case you're wondering.) When the disconnect order was complete I was shocked to find that the date we decided to stop charging the customer for these services was actually July 1st, 2006 instead of January 31st…..I guess because January-thirty-first is soooooo close to July-first, depending on the logic you use I suppose. So I entered a credit adjustment to remove charges from February 1st through June 30th, since they were supposed to be credited already, and while I was at it I requested that all taxes and surcharges associated with these services be credited as well (because telecom is way over taxed) and even gave the billing people the exact amounts to be credited, just to be clear. My adjustment was rejected because taxes would be automatically "figured by the system" and not necessary on my request, so I re-entered my credit request sans a credit for taxes. Come to find out "the system" needs a math lesson, or a tax class or at the very least a calculator since it only credited about a third of the taxes that we charged in error. So today I was given the extra treat of entering yet another adjustment to fix that fuck up that didn't fix the original fuck up that never got taken care of in a timely manner. And I had to also request a credit for the late fees we also decided to charge the customer for the taxes they should never have been charged in the first place. Can you say inefficient? I sure can, since it's my fucking H&K mantra.

And all these inefficiencies cause me to bitch. And they causes me to hate. And over-drink. Which causes me to pick stupid fights with the Roommate. Which causes me much pain and sorrow later on. H&K is ruining my life and sanity---and yes I am, so if you hear of anything………………..

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Confidential to Tammy: No photos of Boytek and the big rat so far, only a shot of Diane on a merry-go-round horse. Will that do?

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Confidential to the Roommate: Three weeks to Florida. Thank god.

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UPDATE!!!!!!! And I apologize to all those not in telecom for this next tech babble-filled addition.

Hey, all you coworkers over at my former employer who read this blog (yes, I seeeee you), help me figure THIS one out:

I have a customer who wants me to make some changes to his 5 PRIs, which all are one big massive PRI of 144 channels (and I know 144 channels = 6 PRIs, but don't tell me, tell TBS). Hmmm, ok, we're only billing him for 4. And we've only ever billed him for 4. 5 are in service in TBS though---found the order for the first 2 and the order for the 4th and 5th, just can't find where we've ever put the 3rd one in service. And I can't figure out why there are 144 segments when they are all sequencial without breaks, but I'll figure that out when the LSD I got out of the break room first aid kit kicks in. Prize to anyone who can figure out how the 3rd PRI was installed without an order----that prize being my job of course. With your wicked understanding of TBS you'll be great at it.