The nightmare that is my quest, finding someone at Verizon to sell me circuits, briefly took a turn for the better this morning but then took a swift turn for the worse. I was passed off a couple times this morning until I was told that (no lie) "Dicksie Hunter"---sounds like a drag queen name to me, get it, Dick Hunter?---was my new rep. Until she decided we were talking resale so now I'm back with one Ric Ponce De Leon, who, as luck would have it, is the rep I pretty much started my long and winding journey attempting to order circuits from two weeks ago. Yes, I have come full circle within Verizon, traveling via e-mail all over this great country of ours. Only to be deposited with the one who sent me packing from the start. Fingers crossed he even answers my e-mail.
If anyone would like a challenge and either has bags of money or can find the financing to buy a evidently profitable company, all you need do is look into buying Verizon/MCI. Then lay off the entire staff of sales/customer service folks and point all the toll free numbers to a call center manned completely by a heard of monkeys. All the monkeys would have to do is pick up the receiver when a phone rings and then hang up on the customer immediately. Repeat. You would be able to accomplish the same thing Verizon does on a daily basis only now without the overhead of personnel as monkeys will work for bananas.
I hope Mr Ponce De Leon actually has found the fountain of youth because I'm going to need a drink. It appears it will take more than my natural life to get my circuits ordered.
As I always said when I worked at Hugs and Kisses, "Thank god for Verizon, because of them we're not the worst in the industry".
Fun!
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1 comment:
I think monkeys are too smart to get suckered into taking phone jobs at a call center...
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